REFUND POLICY
Return & Refund Policy
Velura Style — Return & Refund Policy
Last Updated: January 2026
At Velura Style, we are dedicated to providing high-quality fashion designed for comfort, confidence, and modern everyday style. If you are not fully satisfied with your purchase, we offer a clear and hassle-free return and refund process.
🕒 Return Eligibility & Timeframe
You may request a return or exchange within 60 days of receiving your order.
To be eligible for a return, items must meet the following conditions:
- Items must be unused, unworn, and unwashed
- Products must be in original condition
- All tags, labels, and original packaging must be included
Items marked as Final Sale or Clearance are not eligible for return unless they arrive damaged, defective, or incorrect.
🔄 How to Start a Return or Exchange
To initiate a return or exchange, please contact us at:
Please include the following information:
- Your order number
- The item(s) you wish to return or exchange
- The reason for your request
Our support team will respond within 24–48 business hours with return instructions and, if applicable, a return label.
Once we receive and inspect your return, your refund or exchange will be processed as quickly as possible.
💳 Refund Policy
Approved refunds will be issued to your original payment method within 5–10 business days.
Please note:
- Original shipping fees are non-refundable unless the item is defective, damaged, or incorrect
- A small processing fee (approximately £5) may apply to cover handling and logistics costs, except in cases where the issue is caused by our error
👕 Exchanges
We offer free exchanges within 60 days, subject to product availability.
To request an exchange, please contact:
Once your return is received, your replacement item will be shipped promptly.
⚠️ Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Kindly include:
- Clear photos of the item
- A brief description of the issue
We will arrange a replacement or full refund at no additional cost.
🚫 Non-Returnable Items
We cannot accept returns for:
- Items that have been worn, washed, or altered
- Products missing original packaging or tags
- Final Sale or Clearance items (unless defective or incorrect)
🌍 International Returns
For orders outside the United Kingdom, United States, Canada, Australia, and France, customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure safe delivery.
💬 Need Help?
If you have any questions regarding returns, exchanges, or refunds, our support team is here to help:
Velura Style — Modern style. Premium quality. Everyday confidence.